This Privacy Policy clearly explains how rtzz collects, uses, stores, and protects your personal information. We are committed to managing your data responsibly and transparently in accordance with Malaysia's Personal Data Protection Act (PDPA).
Welcome to the rtzz Privacy Policy page. This document is part of our commitment to transparency in managing users' personal information. When you register, log in, or use any service on the rtzz platform — whether through rtzz.vu or our mobile app — you automatically agree to be bound by this policy.
Rtzz ("We", "Platform") is the data controller responsible for personal information collected from users in Malaysia. We understand that your trust is our most valuable asset, and we take data protection responsibilities seriously.
This policy applies to:
Rtzz collects two main categories of information — information you provide directly, and information collected automatically when you use our platform.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth | KYC verification, fraud prevention |
| Contact Information | Phone number, email address, residential address | Communications, account notifications |
| Financial Information | Bank account number, bank name, transaction records | Processing deposits and withdrawals |
| Verification Documents | Copies of identification card, bank statements, utility bills | KYC and AML Process |
Rtzz does not directly collect credit or debit card numbers. All card payments are processed by a PCI-DSS compliant third-party payment gateway. rtzz only receives transaction confirmations, not full card details.
Every piece of data we collect has a clear and legitimate purpose. rtzz does not use your information beyond what is necessary to provide you with a quality service.
The legal bases we rely on to process your data are: your consent, performance of a contract, legal obligations, and our legitimate interests as a responsibly operated platform.
rtzz does not sell, rent, or transfer your personal information to third parties for their own marketing purposes. However, there are limited situations where your information may be shared:
Rtzz works with carefully selected service providers to support platform operations, including payment service providers, identity verification services, cloud infrastructure providers, and licensed game providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Rtzz will disclose user information to authorities when required by law — including fraud investigations, money laundering investigations, or valid court orders. In such cases, we will endeavour to notify you if permitted to do so.
Any cross-border data transfers are carried out with adequate safeguards in line with recognised data protection standards. rtzz ensures all data transfers comply with Malaysia's PDPA requirements and relevant international standards.
Your data security is not merely a legal obligation for rtzz – it is a moral responsibility we take with the utmost seriousness. Our platform implements multiple layers of security to protect your information:
While we implement comprehensive security measures, no system can be guaranteed 100% secure. You also play an important role in your account's security by maintaining a strong password and never sharing your login credentials with anyone.
Rtzz uses cookies and similar technologies to enhance user experience, maintain login sessions, and analyse how the platform is used. The following are the types of cookies we use:
| Cookie Type | Function | Retention Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions and account security | Session only |
| Preference Cookies | Saving language preferences and display settings | 1 year |
| Analytics Cookies | Understanding usage patterns for platform improvement | 90 days |
| Marketing Cookies | Delivering relevant promotions (with consent) | 30 days |
Essential cookies cannot be disabled as they are required for the platform's core functionality. For other cookies, you can manage your cookie settings through your web browser or app settings. Please note that disabling certain cookies may affect your experience on the rtzz platform.
Under Malaysia's Personal Data Protection Act (PDPA) and international privacy practices, you have the following rights regarding your personal information held by rtzz:
You have the right to request a copy of your personal information held by rtzz at any time.
If your information is inaccurate or out of date, you have the right to request an immediate correction.
In certain situations, you may request the deletion of your information, subject to legal requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that rtzz temporarily restrict the processing of your data.
To exercise any of the above rights, contact our data protection team via live chat on the rtzz platform or by email at [email protected]. We will process your request within 30 days.
Rtzz retains your personal information for as long as your account is active or as long as necessary to provide our services. Once an account is closed, we will retain your data for the period prescribed by applicable law:
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you personally.
Rtzz is a platform restricted to individuals aged 21 and above. We do not knowingly collect or process personal information from children or minors.
If we find that a registered account belongs to a minor, the account will be closed immediately, all collected information will be deleted, and any deposits will be refunded in accordance with established procedures.
If you believe your child or any minor has registered on the rtzz platform, please contact our support team immediately via live chat for prompt action.
Rtzz reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform changes. When significant amendments are made:
Continued use of the rtzz platform after the effective date of any amendment constitutes your acceptance of the updated policy.
For any questions, concerns, or requests related to data privacy, you may contact the rtzz Data Protection Officer via:
We will endeavour to respond to all privacy enquiries within 7 business days. For more complex requests, we will notify you of the required timeframe.
This Privacy Policy was last updated in January 2026 and supersedes all previous versions. For more information about your rights, please also refer to Terms and Conditions and Responsible Gaming rtzz.
Privacy protection is not just a document – it is a daily practice embedded into every aspect of rtzz's operations.
Every piece of data transmitted between your device and rtzz servers is protected by 256-bit SSL encryption. No third party can intercept or read your information in transit.
Identity verification at rtzz uses a certified KYC platform. Your documents are processed in a secure environment and never stored in unencrypted form.
Rtzz has never sold, rented, or transferred your personal data to third-party advertisers or data brokers. Your data belongs to you, not to us.
Rtzz user data is stored in data centres compliant with ISO 27001 security standards. Automatic backups and data redundancy ensure the availability and integrity of your information.
Rtzz has a clear incident response procedure. In the event of any data breach, we will notify affected users and the relevant authorities within the timeframe required by law.
Independent security experts conduct regular penetration testing and security audits on the rtzz platform to identify and address any vulnerabilities before they can be exploited.
Your data security and privacy are our top priority. Play with peace of mind knowing your information is protected by the highest industry security standards.